Beranda / Survei & Statistik

Survei Kepuasan & Statistik LayananSatisfaction Survey & Statistics

Lihat statistik kepuasan publik sebagai wujud transparansi kualitas layanan PPID, lalu sampaikan penilaian Anda.View public satisfaction statistics as part of PPID service transparency, then share your feedback.

Statistik Publik Januari hingga Juli 2026Public Statistics January to July 2026

Indeks Kepuasan MasyarakatCommunity Satisfaction Index

Ringkasan kinerja layanan berdasarkan respons masyarakat yang telah diverifikasi.A service performance summary based on verified public responses.

Diperbarui Juli 2026Updated July 2026Data terverifikasi PPIDPPID verified data
Indeks KepuasanSatisfaction Index4,7/5Kategori sangat baikExcellent category
Responden SurveiSurvey Respondents1.284Respons terverifikasiVerified responses
Layanan Tepat WaktuOn-time Service98,6%Sesuai standar layananWithin service standard
Kunjungan StudiStudy Visits376Peserta terlayaniParticipants served
Skor keseluruhanOverall score

Tingkat Kepuasan PublikPublic Satisfaction Level

Sangat baikExcellent

Mayoritas pengguna sangat puasMost users are very satisfied

Layanan dinilai cepat, ramah, jelas, serta mudah diakses melalui kanal digital.The service is rated fast, courteous, clear, and easy to access through digital channels.

82% Sangat PuasVery Satisfied 15% PuasSatisfied 3% CukupFair
Rincian penilaianScore breakdown

Kepuasan per AspekSatisfaction by Aspect

Skala 1–5Scale 1–5
Keramahan PetugasStaff Courtesy4,9
Kecepatan LayananService Speed4,8
Keseluruhan LayananOverall Service4,7
Kemudahan AksesEase of Access4,6
Kejelasan InformasiInformation Clarity4,5
BerpartisipasiParticipate

Bantu Kami Meningkatkan LayananHelp Us Improve Our Service

Isi survei singkat atau ajukan kunjungan studi melalui formulir berikut.Complete a short survey or submit a study visit request using the forms below.

Beri PenilaianRate Us

Survei Kepuasan LayananService Satisfaction Survey

Bagikan pengalaman Anda dalam waktu kurang dari dua menit.Share your experience in less than two minutes.

Nilai setiap aspek layananRate each service aspect1 kurang baik · 5 sangat baik1 poor · 5 excellent
Kemudahan Akses InformasiEase of Access
Kecepatan LayananService Speed
Keramahan PetugasStaff Courtesy
Kejelasan InformasiClarity
Kunjungan StudiStudy Visit

Form Kunjungan StudiStudy Visit Form

Ajukan jadwal kunjungan dan unggah surat resmi instansi Anda.Request a visit schedule and upload your organization's official letter.